Job Purpose:
Support to develop and administer IT infrastructure & systems administration plans and processes to provide programming, administration and support activities for the enterprise’s operating systems, and improve efficiency and maximize provision of service of the system/ network in line with business needs and functional objectives, and Group guidelines and policies
Typical Business Titles:
IT Infrastructure & Systems Administration
Differentiator:
• Apply practical knowledge of job area typically obtained through advanced education and work experience
• Work independently with general supervision
• Problems faced are difficult but typically not complex
Key Tasks:
• Support administration of IT infrastructure and systems plans and processes to ensure maximum provision of an efficient system/ network
• Provide technologies such as operating systems, hardware, database, middleware, monitoring and infrastructure applications globally
• Timely demonstrate, install and commission infrastructure servers and their routine upgrades for products, services and systems
• Gather and collate information on updates, known errors, changes in availability, new facilities, etc.
• Deploy critical security patches to servers and clients in a timely manner
• Execute testing, packaging and successfully deploying software/ applications/ processes
• Support installation, service, maintenance, and repair of equipment and systems at sites by field service and technical support team
• Deploy new services and changes to existing services in the production/ development environments
• Gather and interpret field support data on performance of product/ equipment to identify issues and need for modifications
• Understand technical or procedure manuals on behalf of non-technical users and impart routine training in normal usage of systems, products and services
• Comply with technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults
• Adhere to infrastructure standards provided or set by global standards organizations such as ITSS
• Identify and resolve recurring issues, and suggest modifications for IT infrastructure and system work methods focusing on increasing effectiveness and efficiency
• May provide functional guidance, advice or training to end users
Stakeholders:
• May influence others within the job area through explanation of facts, policies and practices
• Support and interact primarily with colleagues of own function
• Build relationships and understand customer and key stakeholders interests and concerns
• Address task-related issues appropriately to maintain work relationships
Xem toàn bộ Mô Tả Công Việc
Yêu Cầu Công Việc
Skills:
Operating Systems, System Administration, Network Administration, IT Infrastructure Library, Security Protocols, Network Security, Infrastructure Optimization, Capacity Planning, Active Directory, License Negotiation, Business Requirements, Communication, Change Management, Software Installation, Software Distribution, Computer Hardware, DPDHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Feedback, Presentation & Storytelling, Facilitation
Qualifications & Key Requirements:
Education Level: Bachelor’s Degree or equivalent experience/qualification
Experience Level: more than 2 years
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