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iTechWX Vietnam • Dec 18, 2024 • 1391 Lượt xem
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Quy mô: 1-50 nhân viên
Địa điểm: Hồ Chí Minh
Ngôn ngữ: Tiếng Việt, Tiếng Anh
Lương: Đăng nhập để xem
ID: 23712
The support engineer is responsible for support delivery, providing technical support to azure customers by resolving escalated, complex technical customer issues on the azure platform and delivering azure technical support against CPE and workflow efficiency targets. to identify required tools, cloud access, training, processes or capabilities to assess customer issues. the engineer will need to closely collaborate with PG engineering and operations, and other CTS engineers.
The support engineer is a critical role in the implementation of azure platform support capabilities which include working with the PG and azure supportability PMs to implement asks. identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness. develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud.
Main Responsibilities:
1. Customer Issue Resolution & Responsiveness
2. Effective Communication & Collaboration
3. Training & Readiness
4. Operation Precision
Opened to all Levels
SOFT SKILLS
TECHNICAL SKILLS (As a Plus)
o Familiarity with OS Internals concepts (Windows, Linux, etc.), Storage, Active Directory and Security
o Understanding of Virtualization concepts and virtual system administration
o Experience with VM configuration and administration
o Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc)
o Knowledge of Microsoft Azure Platform services
o Azure Platform development and deployment concepts
2 việc làm
iTechwx dedicates the One-Stop Digital Transformation Service to our customers Conquer the Everest, Together with iTechwx.[Contact Center Services] iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.[Information Technology Services] iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Binh Thanh District, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.
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