The Role

The position is responsible for providing day to day assistance to staff and students in their use of the University’s IT supported services including: desktop, laptop, printer, A/V, authentication, email, internet access, on-line teaching and learning systems.

Your Responsibilities

• Handle assigned tickets from first line support.
• Deliver end-user support in a professional manner for desktops, laptops, printers and audio-visual equipment through telephone, email, remote desktop and visiting the user.
• Follow up the repair of minor problems with printers, computers and software on daily operating basis.
• Coordinate with other technical team on projects / task that require hand & feet on the ground.
• Report major problems to IT Customer Services Manager & coordinate to resolve the issue with relevant team.
• Perform regular proactive checks of desktops, printers, telephones and other IT devices as instructed by IT Customer Services Manager.
• Provide out of hours support as required by being available through mobile phone access after-hours.
• Act as an escalation point of ITS in Hanoi for any critical service request/incidents.
• Responsible for equipment storage of ITS in Hanoi, follow up disposal of unused/obsoleted equipment.
• Any other duties as directed by IT Customer Services Manager.

• Have at least 4 years’ experience in similar roles.
• Demonstrated in-dept experience in IT support.
• Demonstrated knowledge in desktop operating systems deployment and applications (Mac OS/O365/Windows 10), and general troubleshooting skills.
• Well-developed interpersonal skills.
• If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard, equivalent to IELTS (General) 5.5. RMIT Vietnam will require you to complete a Linguaskill test to assess your level of English before an offer of employment can be made

• Competitive VND salary (plus allowances) depending on proven track record in meeting all the key selection criteria.
• 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
• 20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.
• Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
• Free use of onsite gym
• Library on campus and online - access to RMIT Australia online library