POSITION SUMMARY
The Network Engineer III is responsible for installation, maintenance and problem resolution related to local, wide area and data center networks to provide consistent and reliable IT Network services. Activities include monitoring, troubleshooting, and maintaining MiTek’s Networks including Circuits, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Controllers, Wireless Access Points, Identity Services Engine, and Application Centric Infrastructure as well as monitoring the performance of equipment and processes to identify and resolve problems to maintain efficient network operations. This position is also responsible for the engineering of data networks to include site surveys, equipment location planning, cabling designs and wireless heat mapping. The Network Engineer III position will also provide input into global network architectural planning and execution strategies.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
Essential Functions Statement(s)
- Install and maintain data center hardware, software installation and upgrades on LAN/WAN including but not limited to switches, routers, firewalls, DHCP and IP Addressing
- Monitor, troubleshoot, and maintain MiTek’s Networks including Circuits, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Access Points, Identity Services Engine and Application Centric Infrastructure.
- Develop, deploy, and test network disaster recovery plans
- Provide superb technical system and user support by responding to calls, email, and other requests for technical support
- Develop and document Best Practices on related technical matters including network diagrams and documentation
- Increase First Contact Resolution Rate and increase Knowledgebase utilization
- Develop processes for escalation to Tier 2 and Tier 3 support teams
- Act as an escalation point for critical incidents or if difficult or controversial calls are received
- Ensure service levels are achieved in line with customer expectation and published SLA’s
- Review performance reports and make service improvement recommendations
- Ability to identify and organize tickets as well as monitor and respond quickly and effectively
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POSITION QUALIFICATIONS
Competency Statement(s)
- Customer Service - Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance.Meets commitments.
- Interactions with Others - Must be a team player who interacts well with other members of the executive team, finance team, corporate office, and other associates. Must seek out and share information and develop trust and rapport with coworkers at all levels in the organization. Must be willing to work as an equal team member and just not supervise other associates.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to other ideas and tries new things.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Motivation - Sets and achieves challenging goals. Demonstrate persistence and overcome obstacles.
- Measure self against standard of excellence. Take calculated risks to accomplish goals.
- Oral Communication - Speaks English clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to other’s views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Written Communication - Writes English clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Working Relationships - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
- Accuracy - Ability to perform work accurately and thoroughly.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
SKILLS & ABILITIES
- Education: Bachelor’s Degree in computer technology or 7 years equivalent experience.
- Computer Skills:
- 7+ years’ experience with Cisco and Meraki Networking Hardware and Software including ACI, Firewalls, Routers, Switches and Wireless.
- 7+ years of direct or indirect problem determination and resolution.
- 3+ years’ experience with Azure Cloud networking. Juniper and Cisco certifications are desired but not required. Experience with python scripting is also desired.
- Other Requirements: Candidate must be proficient in spoken and written English. Must be self- motivated, team oriented and possess strong communication and interpersonal skills. Candidate should possess strong organizational skills, be detail oriented, and self motivated with a demonstrated ability to problem solve. Strong sense of urgency and strong commitment to quality customer service is required. Ability to analyze and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts or certification preferred. Must be able to attend meetings during United States normal business hours.
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- Extremely competitive salary.
- 13th month & productivity Bonus.
- Yearly salary review.
- Healthcare insurance package.
- 24/24 Personal accident insurance.
- State-of-the-art office environment.
- Yearly outing.
- Detailed induction, training and on-going career development.
- Opportunity for overseas training and travel.
- English training programs.
- 5-day week.
- Flexible start-times.
- Free lunch.
- Free parking.
- Full Social Club including gym, zumba, yoga, football, badminton, swimming, tennis.
