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IT Customer Services Officer-IT Support

RMIT University Vietnam Aug 5, 2022 1846 Lượt xem

  • product Toàn thời gian Junior, Middle, Senior

  • Quy mô: 301-500

  • Địa điểm: Hà Nội

  • Ngôn ngữ: Tiếng Việt, Tiếng Anh

  • Lương: Đăng nhập để xem

  • ID: 21561

Mô tả công việc:

The Role

The position is responsible for providing day to day assistance to staff and students in their use of the University’s IT supported services including: desktop, laptop, printer, A/V, authentication, email, internet access, on-line teaching and learning systems.

Your Responsibilities

  • Handle assigned tickets from first line support.
  • Deliver end-user support in a professional manner for desktops, laptops, printers and audio-visual equipment through telephone, email, remote desktop and visiting the user.
  • Follow up the repair of minor problems with printers, computers and software on daily operating basis.
  • Coordinate with other technical team on projects / task that require hand & feet on the ground.
  • Report major problems to IT Customer Services Manager & coordinate to resolve the issue with relevant team.
  • Perform regular proactive checks of desktops, printers, telephones and other IT devices as instructed by IT Customer Services Manager.
  • Provide out of hours support as required by being available through mobile phone access after-hours.
  • Act as an escalation point of ITS in Hanoi for any critical service request/incidents.
  • Responsible for equipment storage of ITS in Hanoi, follow up disposal of unused/obsoleted equipment.
  • Any other duties as directed by IT Customer Services Manager.

Yêu cầu:

  • Have at least 4 years’ experience in similar roles.
  • Demonstrated in-dept experience in IT support.
  • Demonstrated knowledge in desktop operating systems deployment and applications (Mac OS/O365/Windows 10), and general troubleshooting skills.
  • Well-developed interpersonal skills.
  • If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard, equivalent to IELTS (General) 5.5. RMIT Vietnam will require you to complete a Linguaskill test to assess your level of English before an offer of employment can be made

Chế độ:

  • Competitive VND salary (plus allowances) depending on proven track record in meeting all the key selection criteria.
  • 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
  • 20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.
  • Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
  • Free use of onsite gym
  • Library on campus and online - access to RMIT Australia online library
Thông tin công ty

An Asian campus of Melbourne-based University RMIT RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region. Our Key Skills System Admin English Manager Linux IT Support PHP - Google Apps- SRS- And many others

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