IT Technical Support
HCL VIETNAM COMPANY LIMITED
Hà Nội
Đã đăng 4 giờ trước - 200 lượt xem

Ngày hết hạn:

09 November 2020

Trình độ:

Senior

Ngôn ngữ:

English

Mô tả công việc:

  • Provide onsite technical support to employees 
  • Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Linux, Android and iOS
  • Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications
  • Manage and provision equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops)
  • Troubleshoot and support video conference equipment, including events held onsite
  • Remotely troubleshoot local and networked printers, including multi-functional copiers
  • Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests
  • Identify and implement innovative solutions to resolve customer issues
  • Ensure resolutions are consistent with company standards and policies
  • Liaise between local suppliers/Suppliers and our internal team when troubleshooting as necessary

Yêu cầu công việc:

  • Excellent communication and customer handling skills
  • Ability to resolve issues on the fly and with customer
  • 3-5 years of end-user support experience
  • Passion for providing the best customer service
  • Advanced knowledge of Windows and OSX platforms.
  • Familiar with standard networking concepts (TCP/IP, Windows Networking, VPN)
  • Experienced supporting productivity tools such as the Microsoft Office Suite in a corporate environment
  • Experienced utilizing spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
  • Mobile support experience for iOS, Android, and MDM solutions
  • Flexibility to extended hours or modified schedule to support planned activities or emergency situations
  • Excellent written and verbal communication skills
  • Excellent organizational skills and ability to prioritize tasks among many competing requests
  • MCP, MCDST, A+ Certifications, and knowledge of UNIX systems is a plus

Quyền lợi:

  • Insurance plan based on full salary + 13th salary + Performance Bonus
  • 100% salary in probation period
  • Medical Benefit (Personal) and Family based on levels
  • Chance to travel onsite (in 49 countries)
  • Internal Training (Technical & Functional)
  • Scope of English Training
TAGS:

Địa điểm:

Leadvisors Tower, Level 23, 643 Pham Van Dong Street, North Tu Liem District, Hanoi

Số lượng:

301-500

Kiểu:

Outsourcing

Thông tin công ty:

HCL Technologies (Vietnam) Pvt Ltd

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. With a worldwide network of R&D, innovation labs and delivery centers, and 150,000+ ‘Ideapreneurs’ working in 49 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of US$ 9.93 bn for 12 Months as of 30th June, 2020.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

Website: https://www.hcltech.com

 

Đến với chúng tôi:

At HCL, innovation is not just another word, it’s part of our organizational heritage and DNA - a journey that began in 1976 and continues to power us ahead even today. The culture at HCL Technologies – ideapreneurship™ as we call it - makes the license to ideate a distinctive organizational capability. We see a grassroot movement that has rallied the entire organization behind this innovation agenda, in a manner that leads to relationships that deliver value beyond the contract to our customers. ideapreneurship™ - is based on the fundamental belief of inverting the organizational pyramid and engaging, enabling and empowering the front line. This is because we understand that they are best placed to appreciate and understand the customers’ business and shape the roadmap to enhance the ‘value zone’ created in every interaction they have.

Ideapreneurship puts employees at the forefront of innovation where they innovate and collaborate with each other and with customers to seed, nurture and harvest ideas. This innovation and collaboration culture has given rise to a number of key enablers and tools to bring about a business impact.

IT Technical Support

HCL VIETNAM COMPANY LIMITED

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