JOB SUMMARY:
In this impactful position with Hoan My Medical Corporation (HMC), you will work closely with fellow members of Hoan My IT and ensure the success of our smart hospital journey through resilient IT Infrastructure capabilities.

You will be hands-on and expected to get into the details for managing or performing work associated with developing, implementing, remediating, monitoring and continuously IT Infrastructure Services.

As IT Infrastructure Manager, you will:
• Manage a dedicated team of professionals to provide outstanding desktop and infrastructure support services for Hoan My and our network of Hospitals
• Ensure Hoan My runs on resilient IT Infrastructure designed and supported to industry best practice for OS, network, firewalls, systems, on prem and cloud services.
• Lead Projects and implement to a high quality in a fast-paced environment
• Design, test, implement and remediate secure infrastructure in close collaboration with HMC Cybersecurity.
• Conduct audits, evaluations and assessments, providing recommendations for the entire Hoan My network.

BAU Operations
 Manage day to day BAU activities related to infrastructure and desktop services
 Ensure high quality network, infrastructure operations, system incident troubleshooting and remediation for all Hospital and Clinics
 Ensure that tickets are processed within strict time frames and escalate incidents within defined timeframes
 Lead infrastructure and desktop projects as well as act as SME for other projects as required
 Identify and develop mitigation for issues or risks associated with assigned projects
 Manage and optimize Infrastructure and project budgets and forecasting
 Design, implement and support LAN / WAN networks, wireless networks, infrastructure solutions to meet Hospital requirements
 Provide server, network switch, firewall and routers operational support and management
 Assist in planning, design, hardware implementation, software, network and telephony capabilities
 Develop operating, installation, and upgrade procedures for systems, hardware, network, security, storage and software
 Management of backup and restore process for all servers and application in Hoan My Hospitals and Clinics
 Perform periodic network assessments and network/systems security audits
 Plan and deploy patches update/upgrades for network devices and servers as per security recommendations
 Ensure uptime and operational SLA targets are met for servers and network systems
 Provide security remediation for all vulnerabilities as identified by Cybersecurity through Pentest, VA Scan, News, Microsoft Patch Tuesday, etc.
 Test all changes to networks, hardware, software, and hosted applications
 Maintain the necessary project plans and documentation of all system builds and modifications
 Security policy implementation and monitoring for threats
 Site reliability testing
 Storage management, including both local storage hardware and cloud storage systems
 Ensure quality management of VMware virtualization environment
 Support Hospitals / Clinics to rollout and adopt new applications and services
 Support HMC IT Application team and ensure data load (ETL/ELT) completes successfully for Hospital applications to UDB on Azure
 Be responsible for training, technical guidance and support for IT Infrastructure Teams at Hospitals / Clinics

Infrastructure Documentation, Governance and Best Practices
 Manage, develop, implement, and review industry-standard IT Infrastructure frameworks, policies, SOP, standards and best practices
 Document current hardware and network environments, including servers, PCs, IT security and network systems, videoconferencing and telephony
 Ensure that all IT services are compliant with agreed quality, performance and customer experience standards; or have realistic plans in place to address areas requiring remediation
 Documenting and disseminating security guidelines for common security issues, remediation mentorship, and security technology baselines
 Ensure that all IT services are compliant with HMC Cybersecurity standards; or have realistic plans in place to address areas requiring remediation
 Provides advice, counsel and support on infrastructure matters and recommended solutions for applications.
 Work with relevant teams to establish DRP (Disaster Recovery Planning) and BCP (Business Continuity Planning) and align with business need
 Maintain subject matter knowledge, identify and monitor environmental and industry trends; current and emerging technologies and issues; and related legislative, legal and statutory changes

IT Vendor and Partnerships
 Maintain relational vendor and supplier partnerships
 Manage outsourced vendors that provide infrastructure functions for compliance with Hoan My security policies / processes / standards
 Oversee and contribute to product evaluations, service selections and tender assessment in accordance with Procurement Office procedures