JOB PURPOSE
The Senior Executive will be required to analyse client requirement relate to Payroll software and solution. To maintain excellent execution of day-to-day operations duties, contributing to and implementing changes to meet the needs of the business and clients. To provide service broader than data transactions – advice, knowledge of internal process impact, recognition of risks/mitigation.
KEY RESPONSIBILITIES
• Analyzing root causes and gap of the issues, and providing specific solutions to clients.
• Receiving requirements from clients and converting to technical models/terms.
• Analyzing, planning and preparing technical documents for client’s new request, assessing the feasibility and risk of request, estimating cost and timeline to accomplish the requests.
• Working with vendor’s development team to implement new requests on system/application.
• Preparing test cases, test scenarios and creating test environment to conduct the test before deploying in production.
• Technical support for daily and ad-hoc requests from clients.
• Managing, configuring and fixing core/system/application to follow client’s policies and labor law.
• Managing and configuring database, preparing scripts to support client’s daily and ad-hoc requests.
• Generating data and reports based on client’s requests.
• Presenting and training system/application to clients.
• Technical support payroll team regarding core/system/application.
• Generating data and reports based on payroll team’s requests.
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Yêu Cầu Công Việc
JOB SPECIFIC REQUIREMENTS
• Degree Holder in IT or Professional Certificate in IT
• At least 2 years of solid experience in IT;
• Working experience in Payroll software (Cadena) is an advantage.
• Preferably in an outsourcing environment or have managed large employees’ payroll in a multi-national company.
• Possesses a strong sense of responsibility, positive disposition, initiative, high integrity and able to work under strict deadlines.
• Good interpersonal skills, team player, yet able to work independently in a fast-paced environment.
• Good command of written and spoken English.
• Have a keen eye for details, highly organized with excellent follow-up skills.
• Flexible in working hours.
• Confident to speak to different groups and can make presentation independently with good presentation skills.
CRITICAL COMPETENCIES FOR SUCCESS
Knowledge
• Generates ideas for improvement based on past experience
• Understands personal development areas and is driven to “bridge” gaps
• Will ask relevant questions to improve business awareness/knowledge
• Strives for high standards of delivery to clients
• Is aware of client contracts & what is W.I.P. / “out of scope”
• Able to work under direct supervision
Commercial Awareness / Financial accountability
• Understands TMF Group’s services, and how the organisation is structured
• Understands and applies control, risk and governance frameworks consistently
• Records time accurately and within deadlines
• Is involved in or responsible for debt collection in his/her area of responsibility
• Is mindful financially of personal impact on business
People Management
• May delegate to junior staff, with clear explanation
• Understands own motivation and impact of personal attitude on own performance
Stakeholder Engagement
• Builds and maintains relationships at all levels across the Group
• Is mindful of culture differences across a diverse organization
• Communicates information in a clear and concise manner
• Manages stakeholders' expectations with regards to delivery, escalating concerns as appropriate.
Corporate Citizenship
• Puts colleagues / clients at the centre of everything they do to ensure a positive experience
• Acts with integrity
• Upholds the values of the organisation in all they do
• Trustworthy team member who considers those around them
Các Phúc Lợi Dành Cho Bạn
Attractive salary and bonus
Professional, dynamic working environment
Aon Insurance, social insurance according to the Law, annual outing trip, training opportunity
