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Operation & Customer Care Staff

Global Data Service Joint Stock Company (Gds) • Nov 13, 2025

  • • •

  • Quy mô:

  • Địa điểm: Hà Nội

  • Ngôn ngữ: Tiếng Việt, Tiếng Anh

  • Lương: Đăng nhập để xem

  • ID: 24135

Mô tả công việc:

1. Main responsibilities
a. Operation for co-location, hosting and connectivity:
- Operating and monitoring 24*7*365 co-location service with VAS (value added services) and managed services.
- Operating and monitoring company network equipment, various servers like web & mail servers, anti-spam, load balancers, storage servers.
b. Providing Help Desk, remote hand and other management service:
- Supporting customers when they have questions, notice trouble in 24*7*365 by mail and call with ticket system.
- Guarantee our service to customer, if we have emergency calls and mail from customers using ICT system, we check entire system and if we detect our partner infrastructure having troubles, we immediately ask them to check and recover the failure points, and finally report to customers about issue and status. We totally support troubles from first call to the end.
c. Building management & access control system:
- Fire prevention
- Security (Entrance, ITV, IC card, Biometric)
d. Monitoring facility system:
- M&E system: Power, UPS, Battery, ACMR, Generator
- Server Room facility
- Operating and monitoring 24*7*365, building system and facility system with Building management system (BMS).
2. Relationship:
- Other internal departments
- Support customer
- Communicate with Partner, Carrier, Vendor
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

1. Education:
- Diploma degree or Bachelor degree in profession of electronic and telecommunication or information technology
2. Skill & Knowledge:
- Have basic knowledge in IT field.
- Have ability to use MS Excel, MS Word.
- English: Fluent (At least TOEIC 450)
- Good communication skills
- Good teamworks

Các Phúc Lợi Dành Cho Bạn

Attractive remuneration package
Healthcare insurance plan for All Employees
Annual Staff Retreat Package and additional 05 days of summer holiday
Tags:
Change Management Communications English
Thông tin công ty
Global Data Service Joint Stock Company (Gds)

1 việc làm

Global Data Service Joint Stock Company (GDS) is a joint-venture between NTT Communications (Japan) and VNPT Group, the largest telecom carrier in Vietnam. Our strength is VNPT's stable and wide telecom infrastructure combined with the long experience and know-how of NTT Communications in operating around 150 Datacenters all over the world. GDS operations, which make the most of our reliable datacenter facilities and robust security systems, allow us to contribute to the significant improvement and development of customers’ IT environments in Vietnam. We are providing the Services of Collocation, Hosting (Mail and Web), Connectivity and SI/NI service for all Customer including Vietnamese enterprises operating in Telecom, Bank, insurance, retailer, manufacture, Ministries of Government and SME as well as Japanese enterprises and Multi-National companies. For the details please refer to our website: www.gds.vn

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