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IT Help Desk Coordinator

Ampere Computing Vietnam • Jul 15, 2025 • 1953 Lượt xem

  • • •

  • Quy mô:

  • Địa điểm: Hồ Chí Minh

  • Ngôn ngữ: Tiếng Việt, Tiếng Anh

  • Lương: Đăng nhập để xem

  • ID: 23829

Mô tả công việc:

The Role:

Our world class Information Technology team is seeking an IT Help Desk Coordinator to provide technical assistance and end-user support related to computer systems and hardware/software. You will support end users, write technical documents and manage asset inventory. You will respond to tickets/queries, run diagnostic programs, isolates problem, and determine and implement solutions.

What the Team wants you to know:

Being an IT Help Desk Coordinator at Ampere® is interesting, challenging, and will expand your professional breadth. You will have the opportunity to work in Cloud environments and Global Infrastructure systems and you will learn how to configure and administer highly complex SaaS environments to allow for infinite growth. The experience at Ampere® that you will possess will be valuable for your career path.


What you'll do:

- Be part of an empowered culture where you are a key contributor to the success of the company.
- Provide day-to-day technical support to employees via Helpdesk Ticketing System.
- Troubleshoot and resolve basic client hardware, operating system, and software related problems.
- Maintain Inventory of all IT equipment (laptops, servers, network equipment, etc.).
- Assist with New-hire orientation and manager On/Off-boarding tasks.
- Actively work in the Helpdesk Ticketing System to respond, resolve, and/or escalate tickets to the appropriate teams in a timely manner to maintain SLAs (Service Level Agreements).
- Create Solutions/documentation as needed.
- Create/Remove User Accounts in various systems as needed.
- Assist with managing various tools such as Microsoft (Office 365, Azure, Intune, Windows 10, Office), Apple (Mac OS), Antivirus/Malware, Encryption.
- Manage vendors to install and configure equipment.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

What you bring:

- 3+ years of System Administration or Service Desk support experience is highly preferred.
- Must have experience on Helpdesk Ticketing System (Freshservice, ServiceNow, Jira Service Management…)
- Have good working knowledge of Windows/OS X/Linux operating systems.
- Excellent organizational and interpersonal skills along with good verbal and written skills.
- Strong customer service skills.
- Able to quickly adapt to fast changing priorities and deadlines.
- Able to work with minimum supervision.
- Experience managing service and procurement vendors

*Education:

- College degree in IT Network/ IT system or related technical field or equivalent degree and above

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Tags:
Operating System Administration
Thông tin công ty
Ampere Computing Vietnam

1 việc làm

Ampere is designing the future of hyperscale cloud and edge computing with the world’s first cloud native processor. Built for the cloud with a modern 64-bit Arm server-based architecture, Ampere gives customers the freedom to accelerate the delivery of all cloud computing applications. With industry-leading cloud performance, power efficiency and scalability, Ampere processors are tailored for the continued growth of cloud and edge computing. Our Story Like the scientist behind its name, Ampere employees are innovators. We understand the needs of cloud computing and different software requirements. We are inventing what comes next and looking at everything from the structure of memory and how efficient the system is, to considerations on speed, cost of electricity and ability to cool. Power, size, weight and cost are driving the technology requirements and the innovation to come. Our world class team of engineers, with depth and expertise in the cloud and semiconductor industries, is not only focused on the development of new semiconductor designs but also building out the first software ecosystem for Arm®-based server processors. Through the Ampere approach to the cloud and edge, we give our customers the freedom to challenge the status quo and accelerate next-generation data centers for the most memory-intensive applications. Given the challenge we have outlined, we are building a culture of entrepreneurs that ensure customers come first, proactively approaching industry challenges in the areas of security, power and performance, delivering results that matter most.

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