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ICT Support Technician - Entry Level

BIS • Dec 10, 2025

  • • •

  • Quy mô:

  • Địa điểm: Hồ Chí Minh

  • Ngôn ngữ: Tiếng Việt, Tiếng Anh

  • Lương: Đăng nhập để xem

  • ID: 24079

Mô tả công việc:

1/ Operations and Support
- Support and coach end users in the correct and effective use of the school’s ICT resources (hardware and software)
- Handle incoming support requests from end users using the Service Desk System and ensure that users receive appropriate help in a timely manner
- Produce support documentation, user guides, and maintain an ICT support knowledge base
- Log support calls and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department’s service level agreement
- With Helpdesk Supervisor to manage IT Assets/Technology equipment, dispose of expired equipment and recommend IT Network Manager to buy new equipment needed for the school

2/ Engineering and Provisioning
- Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections
- Configure, deploy and maintain classroom and office ICT hardware and software applications
- Perform diagnostic tests, modify or repair desktop hardware, including PC, printer, data projector and peripherals

3/ Maintenance
- Undertake and record periodic preventative maintenance checks / cleaning of ICT resources and follow up issues as required

4/ Physical
- To carry and move ICT equipment around the school campus. Involving some heavy lifting.
- Must be willing to travel to other campuses or office which belong to BIS as required (distance between campuses within 200 metres)

Benefit schedule for the role as below:
- Salary: negotiation, 2 months of probation will be fully paid
- Working hour: from Monday to Friday, from 8 am to 5 pm
- Venue: 246 Nguyen Van Huong, Thao Dien Ward, Thu Duc City
- SI, HI, UI as regulation (10,5% on gross salary); medical insurance from Generali
- Lunch Allowance 48,000đ/day; teambuilding, year end party, annual salary review and 13th-month bonus
- Club for sports, English and extra activities after working hour for Union Members
- At least 20 days of annual leave during school holidays (in general 2 days in October, 5 days in December, 2 days in April, 12-15 days in July) + 3 personal leave
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- Bachelor’s degree in Computer Science, Information Technology or equivalent
- At least 1 years’ experience with desktop and end user helpdesk support
- The post holder will work at one or more school campuses in BIS Ho Chi Minh City and report to the campus Helpdesk Supervisor

Các Phúc Lợi Dành Cho Bạn

Social insurance, health insurance according to Labor Laws
Competitive salary and bonus; International environment
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BIS

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Nord Anglia Education is the world’s leading premium schools organisation. We are a fast-paced and growing family of 55 international schools in China, Europe, the Middle East, South East Asia and The Americas, providing outstanding education to more than 50,000 students from preschool through to the end of secondary education. Our schools are united by one philosophy - we are ambitious for our students, our people and family of schools. The British International School, Ho Chi Minh City is a Nord Anglia Education School. Established since 1997 the British International School, Ho Chi Minh City has grown to become the largest international school in Vietnam and is one of the leading international schools in South East Asia. With over 2,000 students from more than 55 countries it operates from three campus sites in Ho Chi Minh City. The school provides a top quality British style education in first class facilities resourced to the highest level. The National Curriculum for England, IGCSE and the IB Diploma are taught to English speaking students from the Early Years Foundation Stage to Year 13.

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