Overview of Position:
The IT Support Technician will support both hardware and software problems under the direction of the IT Manager.
Key Functions:
• Sets up and configures desktop computers, peripherals and accounts assigning security level.
• Installs software and installs and repairs hardware and peripherals.
• Tests programs.
• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
• Maintains systems, databases, and web pages.
• Administers user accounts.
• Designs and produces basic reports.
• Sets up and submits production jobs and edits and debugs computer output.
• Transfers computer files between platforms.
• Provides basic troubleshooting, repair, and maintenance for computer equipment (e.g., microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems.
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
• Arranges for distribution of output to customer.
• Maintains records.
• To perform any other reasonable duty as requested by management.
Technician Responsibilities:
• Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs.
• Assisting Operations Department who encounter complex problems and malfunctions while working on the floor.
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Yêu Cầu Công Việc
We are welcome every level of engineer (age: 22 - 30) including Fresh as long as they have good abilities in self studying and problem solving.
Key Performance Indicators:
• An individual must be able to perform each essential duty satisfactorily.
• Exceed Guests expectations with quality and friendly service.
• Treat all Associates and Guests with respect, dignity, integrity, and sensitivity.
• Provide a safe working environment by complying with safety rules and reporting potential hazards.
• Comply with company performance standards and departmental policy and practices.
• Demonstrate pride and professionalism for the property, its goals, and the Associate Pledge.
• Support training and development for all Associates.
• Communicate and share ideas, concerns and explain “Why” behind decisions.
• Maintain a consistent, regular attendance record.
Requisite qualifications:
The requisite qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
College Diploma/Graduate or University graduate and one year gaming/technical department experience required. Knowledge in electrical.
Language Skills:
• Ability to effectively and legibly complete reports given to them by the IT Manager. Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests and other Associates of the company.
Mathematical Skills:
Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of US dollars.
Reasoning Ability:
• Ability to apply common-sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands:
• The physical demands described here are representatives of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the Associate is regularly required talk or hear. The Associate is also regularly required to stand, walk, sit and use hands to finger, handle or feel objects, tools or controls. The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance and stoop, kneel or crawl.
• Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment:
• The work environment characteristics described here are representative of those an Associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the Associate regularly works near moving mechanical parts. The noise level in the work environment is usually moderate to loud. The Club environment is usually smoky.
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13th month +++; tip; incentive; rewarding
