Division: Technology Support Office
Position: Information Systems Analyst
Reports to: Director of Technology
Working Hours: 8 hours per day in the range of 7:00 AM up to 6:00 PM Monday Friday
Position Overview:
The IS Analyst works within the School Information Systems team to support and administer school information systems at UNIS Hanoi. The School Information Systems team collaboratively prioritizes operations, projects and support for their respective focus areas. Analysts are expected to have sufficient knowledge of all systems in order to provide coverage for each other and to collectively support project implementations.
HOW TO APPLY:
Interested candidates please send your applications via school recruitment portal at https://www.applitrack.com/unishanoi/onlineapp/_application.aspx?posJobCodes=490&posFirstChoice=2020%20-%202021%20SCHOOL%20YEAR%20OPENINGS&posSpecialty=
Responsibilities:
- Contribute to the planning, support and administration for UNIS Hanoi school information systems such as the Student Information System (SIS), Learning Management Systems (LMS), activities signup system and Learning Analytics platform.
- Act as the primary support person for day to day support tickets related to school information systems. Engage with outside departments to ensure that key processes are supported such as activities signups, query development or data dashboard maintenance.
- Manage software contracts and coordinate renewals in partnership with the Procurement department.
- Contribute to the implementation of new functionality by joining project teams, develop training materials and support users post implementation. Track support tickets, project work and continuous improvement activities within the department's Service Desk and Agile software.
- Train and stay up to date on data processing and information systems admin. Assist in the development and delivery of training for staff and faculty. Facilitate in person training and develop materials such as user manuals and instructional videos.
- Performs data analysis tasks, including but not limited to compiling and cleaning data, processing and modeling data, analyzing data, data visualization and data manipulation.
- Recommend and implement good data stewardship through practices such as periodic audits, backup routines and data consistency checks.
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Key Competencies:
Technical capacity
i. Education/qualification
- Bachelor degree, Masters degree preferred in relevant discipline.
ii. Experience
- 2-5 years of experience in an IS Analyst analyst role
- At least one year of working in a highly multicultural environment or an international school.
iii. Technical knowledge
- Highly proficient user of MS-Excel, Google Sheets, Google Docs and MS-Word. Experience with low code solutions is a plus.
- Experience with SOL programming and/or MS SQL database.
- Experience with requirements gathering, stakeholder interviews, business process mapping, data modeling, creating data sets.
- Willingness to learn about data conversion process using Data Transformation Services (DTS), Access and - MS SQL server.
- Experience with data analysis.
- Programming and API experience preferred.
- Progressive experience in K12 customer facing in a systems
support/configuration role is a plus.
iv. Other requirements:
- Excellent communication skills and positive customer facing skills.
- Ability to assist in planning long term projects. Must be able to work proactively in a team member environment.
- Positive and professional demeanor.
- Professional attitude and attire is a must.
- Must be able to handle information in a professional and discreet manner.
- Must be able to organize and synthesize complex tasks in a systematic manner. Ability to learn new software and develop procedures to address complex issues.
v. Ideal requirements:
- Excellent communication skills and positive customer facing skills.
- Someone who is curious enough to continually seek to understand the full scope of issues and consider the implications of solutions.
- S/he is able to provide recommendations to the team regarding problems or issues. Is able to anticipate problems and provide solutions to minimize impact of imperfect solutions.
- Is able to professionally manage vendor relationships.
- Experience in training and writing documentation. Able to conduct training in a professional manner and make training relevant to attendees. Be able to coordinate training logistics.
- Willingness to think outside of the box and explore alternative solutions.
- A positive attitude with insatiable curiosity and a willingness to learn and challenge oneself.
Stakeholder responsiveness
i. Relationship building
- Demonstrates an understanding of Stakeholders’ needs and expectations
- Shows respect for Stakeholders at all times
- Demonstrates consideration for Stakeholders’ time by being well prepared
- Gives timely and appropriate feedback to Stakeholders
- Builds positive, harmonious and professional relations with Stakeholders’
- Develops an understanding for Stakeholders’ circumstances
- Identifies the appropriate person from Stakeholders’ to elicit right information
- Shows consideration for Stakeholders in making requests
ii. Professional Judgment
- Applies knowledge gained from own and others’ experience
- Provides stakeholders with sound advice
- Judges when to refer to others for advice
- Adapts quickly to stakeholders needs and expectations
- Anticipates stakeholders problems and is proactive with providing solutions
Management skills
i. Team
- Co-operates with fellow team members to add value to work
- Communicates effectively with others so as to not double up on work
- Offers help to others when excess capacity is available
- Shares knowledge and information
- Discusses problems and issues with colleagues to learn from their experiences
- Shows interest in others’ work to develop team spirit and greater understanding of UNIS
ii. Task
- Listens to requests and responds promptly
- Remains on schedule with all work
- Ensures is always well prepared by planning and setting priorities
- Understands scope of job
- Delivers professional advice within scope of experience
iii. People development
- Is clear with instructions and expectations
- Helps junior staff understand what is important
iv. Problem solving
- Takes a logical approach to work and work issues
- Makes best use of available information
- Thinks through problems and possible solutions and tries to solve independently
- Learns from past experiences and applies to new situations
- Identifies problems in the early stages
Personal effectiveness
i. Drive & commitment
- Displays a positive attitude
- Demonstrates pride in UNIS
- Manages time effectively to increase work efficiency
- Is seen to be conscientious
- Works hard to achieve required results
- Strives to improve own performance
- Accepts constructive criticism and uses it to improve performance
ii. attitude
- Presents a professional and positive image of UNIS
- Dresses appropriately
- Is punctual and manages own time effectively
- Seeks guidance and feedback from others
- Actively seeks to improve technical skills by seeking and responding positively to feedback
Social skills
i. Communication skills
- Communicates clearly, concisely and effectively, both written and spoken
- Actively listens to others
- Adapts behavior and communication style according to different Stakeholders’ needs and expectations
ii. Social Confidence
- Develops and maintains a network of contacts within UNIS
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