Technical Support Engineer tại CÔNG TY TNHH PALTECH

CÔNG TY TNHH PALTECH

Provide Level-1 technical support which includes the area of desktops, servers, network, and applications.
Performs general maintenance, backup/restore, and remedial repair on all IT-related assets.
Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively.

Core knowledge in Desktop, Windows Server (Domain Controller, GPO), Linux, and Web Technologies (HTTP, Nginx/Apache, Web/DB Server)
Strong Experience in technical troubleshooting (eg. Logs/Alert Analysis, Information Gathering, Reproduce Issue, Issue Identification/Categorization)
Strong customer focus with user-oriented skills, able to clearly articulate technical issues to both technical and non-technical audiences, and explain their impact on business.
Familiarity with ticketing and collaboration tools such as Jira, Redmine, and Wiki.
Knowledge of logging/monitoring environments (eg. Elastic Stack, InfluxDB, Grafana) is a plus..
Strong interpersonal and communication skills, both oral and written.
Able to work in a dynamic and ever-changing industry.
A self-initiated and proactive team player who can work with minimal supervision.
Entry-level candidate with IT-related degree/background is encouraged to apply.

Benefits:

Attractive compensation, regular assessments, and salary reviews;
13th-month salary, annual bonus, and performance bonus;
20 days’ annual leave;
100% salary during the probation period;
100% social insurance, premium healthcare insurance, and annual routine check-up;
Unlimited access to a selection of food and beverages;
Special celebrations on 8/3, Father's day, 20/10, Christmas, Tet holiday, etc.;
Company activities: annual teambuilding, New Year party, quarterly company party, weekly fruits day, monthly birthday, etc.;
Sports activities: badminton, football, bowling, cycling, etc.;
In-house acoustic music band

Project and team:

International working environment with a young, friendly, dynamic team, and creative;
Flat organizational structure;
ISO/IEC 27001:2013 Information Security Management Standards;
Company sponsors overseas in-class training and online training courses

Help Desk Software Microsoft Windows

Find Your Next Great Job Opportunity!