Remote/ Hybrid working environment:

The job in short

• We are looking for a qualified Technical Manager to oversee and own a portfolio of customer accounts.
• As part of a Customer Success Team you will work with the Customer Success Manager and Delivery Manager on multiple accounts to ensure that customers are successful in their digital transformation journey.
• You are the key technical contact and advisor to our customers throughout their journey of implementing the Backbase platform.
• As a Technical Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You can hold your own in a technical discussion with developers as much as you can in a boardroom with a CIO. 
• You should be able to provide technical, product, and business knowledge to ensure successful implementations of the Backbase platform and build lasting customer relationships.
• Good English communication is required as you will be collaborating with APAC clients or managing solution architects in Local/APAC regions.

Meet the job

• Use your technical and product expertise to define and drive our clients’ overall technical strategy.
• Address all product-related queries on time with your product expertise and engaging different stakeholders within the Backbase organisation.
• Travel to clients and build strong relationships with key stakeholders. You will be working closely with lead architects and C-level executives in our customers.
• Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization.
• You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap.
• Work with our R&D organisation to provide customers' feedback and help identify potential new features or products (both on the functional and technical levels).
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
• Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product.

Yêu cầu công việc

• Overall experience of 10+ years and 5 years of Technical Management experience with solid technical background.
• You have excellent written, verbal and presentation skills, particularly in conveying technical concepts in a way that is easy for an audience of various technical skills to understand.
• You have a solid technical background with hands-on experience building and designing enterprise software. Experience with digital transformation projects in financial institutions are a plus.
• You have experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes and Swift. Having a cloud certification (e.g. AWS Certified Solutions Architect) is a plus.
• You have a strong view on technical architectures and are able to collaborate with product engineering teams to provide solutions to the customers.
• You are an advocate for Agile methodologies and are able to explain its pros and cons to steer stakeholders in the right direction.
• You hold a BSc/MSc degree in Computer Science or relevant field.
• You are fluent in English. 

Tại sao bạn sẽ yêu thích làm việc tại đây

• Remote working environment . 
• Competitive Pay 
• Drive Strategic Technical Deliveries for Banks in APAC
• Mitigate Technical Risk  and Identify Improvements