· Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.

· Write functional specifications of user needs for application development, enhancements, and testing.

· Analyze user requirements, procedures, and problems to improve existing systems.

· Prepare functional, systems and program specifications.

· Prepare project plans and implementation schedules.

· Confer with organizational units involved to determine requirements.

· Maintain and develop documentation for responsible area.

· Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self paced professional development

· Prepare project plans and schedules.

· Provide status updates of assigned projects.

· Recommend/conduct training.

· Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.

· Serve as escalation point for troubleshooting issues.

· Maintain a good working relationship with customers and vendors.

· Ensure 100% adherence to all IT and department policy, processes and procedures.

· Participate in the exchange of ideas and information within the department.

· Ask questions; encourage input from team members.

· Provide regular updates to appropriate managers.

· Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).

· Drive continuous improvement through trend reporting analysis and metrics management.

· Assure that procedures and work instructions are efficient and not redundant.

· Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.

· Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.

· Confer with reporting manager on complex or unusual situations.

· Establish new measurement systems if/where possible.

· Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.

· Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)

· Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.

· Interpret a variety of instructions furnished in written, oral, diagram or schedule form.

· Maintain discretion and confidentiality in all areas pertaining to the IT systems.

· Understand and embrace the business and IT strategic direction.

· Comply and follow all procedures within the company security policy.

· May perform other duties and responsibilities as assigned.