Network Technical Support
Job Description
As a Network Technical Specialist for global services, your main responsibility is providing technical support to partners, strategic customers and service providers from all regions, around the clock. Vacancies will form part of a team that provides 24/7 technical support services all year round including public holidays at the relevant time slots. The position goes with a hybrid working model.
Responsibilities:
- Provide technical supports via support ticketing system
- Peplink products, technologies and solutions inquiry
- Share knowledge or technical details on Forum and Knowledge base
- Provide pre-sales technical supports, such as formulate a solution and product sizing to customers
- Simulate technical problems or scenario in lab as part of the troubleshooting
- Generate clear and concise technical tips, case notes and white paper
- In a complicated situation, should make an appropriate escalation to the relevant teams and work together to solve the issue
- Works on Duty Roster prepared to support for 24/7
Yêu cầu công việc
Requirements:
- 2-3 years of total work experience in relevant fields
- Able to communicate clearly and concisely, both orally and in writing
- Must have good teamwork spirit
- Posses analytical thinking and detail-oriented are important
- Candidate with below experiences or skillsets has added advantages for the job consideration:
- Understanding of OSI 7 layer and TCP/IP standard & SD-WAN solutions
- Candidate with hands-on experience in various networking technologies, including Routing and Switching, Wireless LAN, Cellular, Firewall & VPN (IPSec), Multi-WAN & WAN Load Balancing is preferred
- Understanding of DNS, Packet Sniffing tools (eg. Wireshark, TCP Dump), Radius Server, Linux networking, virtualization/cloud services (eg. Vmware, VirtualBox, AWS, Azure, Google Cloud, etc)
- Candidate who posses PCE (Peplink Certified Engineer), CCNA or equivalent qualifications
Tại sao bạn sẽ yêu thích làm việc tại đây
Benefits:
- One month year-end discretionary bonus
- 12 Annual Leave
- Hybrid working model
- 5-day work week
