• Work in Tier 2, collaborate and share information with Tier 1 (the Customer Support Department, working on the end-client's site); escalate to the client’s Technical Department for issues that cannot be resolved.
• Handle technical issues related to network operations: Conduct technical investigations, respond to technical incidents, perform routine tasks, implement process improvements for solutions and quality.

• Experience in operating and maintaining large-scale network systems (approximately 1,000 nodes)
• Hands-on experience in hardware replacement, upgrades, and maintenance in production environments.
• Solid understanding of core networking concepts and protocols, including TCP/IP, DNS, Proxy, etc.
• Hands-on experience with Cisco Catalyst, Meraki, and Firepower products; at least 3 years of experience working with Cisco solutions is preferred.
• CCNA certification is required; CCNP is a strong advantage.
• Proven ability to identify, analyze, and implement solutions for network-related technical issues.

Communication & Soft Skills: 

• Japanese proficiency: Minimum JLPT N2 level; ability to communicate across listening, speaking, reading, and writing (priority given to listening, reading, and writing if not fully proficient).
• Strong communication and coordination skills, with the ability to work directly with stakeholders.
• Strong willingness to learn and stay updated on new technologies, particularly Cisco products and solutions.
   

Additional Information: 

• Work involves responsibilities across both Layer 1 and Layer 2 support.
• Direct interaction with end clients via ServiceNow (email, chat, and phone support) is required.

Flexible working regime and health care:

• Flexible timekeeping (from 8:00 - 9:00 to 17:30 - 18:30) 
• Minimum 14 paid leaves per annum for all employees after probation
• 01-day remote work per month
• A flexitime allowance of 90-180 minutes per month for employees
• 01 hour paid leave per day for women having children under 12 months
• Social insurance, unemployment insurance and Bao Viet care insurance   

Transparent and fair benefits: 

• Saturday & Sunday OFF,  Overtime pay is 150%, 200%, 300% as per labor law;
• Work performance review 2 times/ year (in April and October)
• 13th-month salary
• Bonus Policy: Public holidays (2/9, 30/4, 1/5, 1/1,...); Personal Performances; Excellent Team; Performance bonus in Token of the project;.. 
• Men’s Day, Women’s Day, Children’s Day, Mid-Autumn Festival and other benefits under the provisions of the company

Dynamic environment and open culture: 

• Year-end party, sports day, yearly company trip and quarterly team building,...with a generous budget
• Socialize with colleagues through monthly Happy Hour 
• Monthly allowance when joining clubs: Soccer, Swimming, Yoga, Music,... 
• Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks,...
• Flat, open and sharing culture with friendly management team; outsourcing company with product mindset 

Strong learning culture: 

• Free training courses for technical and soft skills (presentation skills, communication skills, foreign language courses,...)
• Account to log in to our online learning system, which contains thousands of valuable lectures (LMS)
• Participate in workshops, seminars, tech talk,... with sharing from experts inside and outside the company
• Working opportunities with technical gurus who built and operated world-class applications with millions of users.

Working location: 5F, Ginza Sky Building, 3-13-4 Ginza, Chuo-ku, Tokyo, Japan