9 Duy Tan Street, Dich Vong Hau Ward, Cau Giay Distric, Hanoi
, Hà Nội
24514
Mô tả công việc
Provide on-site IT support for local delivery center, including hardware, software, network, etc.
Responsible for managing and maintaining the company's IT assets.
Windows/Mac/Linux computer deployment, desktop operation and maintenance and application support.
Manage various IT platforms and servers of the company, such as AD, Azure AD, O365 Admin, VPN, etc.
Be responsible for network construction and maintenance of all delivery centers in China, such as switch, Firewall, VLAN configuration, VPN construction and maintenance, etc.
Manage the company's anti-virus software console, and handle various unexpected information security incidents with the Global security team.
Be responsible for ServiceDesk, solve various requests according to SLA, and upgrade the request or problem to a higher level of IT support as a key user.
Participate in ISO-27001, ISO27701 and ISO9001 audits of all delivery centers in China, participate in customer external audits, and provide improvement suggestions and technical support for the audit as a key and leading department.
Participate in the development and implementation of solutions for the project team and client service department.
Conduct IT induction training and guidance for employees, and regularly organize IT skill training for employees.
Yêu cầu:
Basic ability in oral and written English
General understanding and configuration of LAN & WAN networking principles
Excellent customer service skills
Experience with end-user support
Desktop support skills in Windows and Apple Mac
Knowledge of Active Directory, O365 and others in user management level
Basic knowledge of IT asset management
Have a certain understanding of information security and the ISO27001 system
Working time: 8:00 – 17:00, 1 hour lunch break;
Location: Floor 5, Viet A Tower, 9 Duy Tan Street, Dich Vong Hau Ward, Cau Giay Distric, Hanoi.
Chế độ:
100% salary during 2-month probation;
Competitive salary range (up to 1000$);
12 annual leave, once salary review per year;
Social insurance premium is based on 100% gross salary;
