- IT coordinator/ first-line support with vendor liaison responsibilities.
- End-user support and vendor management.
- First-response triage, user support, IT Vendor coordination.
- Basic network troubleshooting, ability to coordinate with IT Vendor on escalations, and guest Wi-Fi administration.
- Basic server monitoring and ability to coordinate with vendor for server-related issues.
- Serve as primary liaison with IT maintenance vendor, coordinate scheduled on-site visits, escalate and track trouble tickets, and manage spare parts inventory.
- Assist with cloud service onboarding as directed by HQ/ regional IT.
- Execute IT directives from HQ and regional IT including security updates, asset inventory reporting, and project support as instructed.
- Perform physical setup and maintenance of IT equipment including cabling, desk moves, and equipment installation
Yêu cầu:
IT helpdesk/ end-user support and vendor coordination experience
TOEIC 650+ (Japanese language ability is a plus)
Onsite: Q.1, Ho Chi Minh
Chế độ:
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01 day annual leave per month.
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Good work environment and working in a professional, friendly, well-equipped environment.
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Chances to work in a big and global team, work directly with customers.
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Review salary once per year.
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Full social, health, and unemployment insurance in accordance with Vietnamese labor law.
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Regular team-building events, company outings, and internal activities.