Key Competencies:

Technical capacity
i. Education/qualification
- Bachelor degree, Masters degree preferred in relevant discipline.
ii. Experience
- 2-5 years of experience in an IS Analyst analyst role
- At least one year of working in a highly multicultural environment or an international school.
iii. Technical knowledge
- Highly proficient user of MS-Excel, Google Sheets, Google Docs and MS-Word. Experience with low code solutions is a plus.
- Experience with SOL programming and/or MS SQL database.
- Experience with requirements gathering, stakeholder interviews, business process mapping, data modeling, creating data sets.
- Willingness to learn about data conversion process using Data Transformation Services (DTS), Access and - MS SQL server.
- Experience with data analysis.
- Programming and API experience preferred.
- Progressive experience in K12 customer facing in a systems
support/configuration role is a plus.
iv. Other requirements:
- Excellent communication skills and positive customer facing skills.
- Ability to assist in planning long term projects. Must be able to work proactively in a team member environment.
- Positive and professional demeanor.
- Professional attitude and attire is a must.
- Must be able to handle information in a professional and discreet manner.
- Must be able to organize and synthesize complex tasks in a systematic manner. Ability to learn new software and develop procedures to address complex issues.
v. Ideal requirements:
- Excellent communication skills and positive customer facing skills.
- Someone who is curious enough to continually seek to understand the full scope of issues and consider the implications of solutions.
- S/he is able to provide recommendations to the team regarding problems or issues. Is able to anticipate problems and provide solutions to minimize impact of imperfect solutions.
- Is able to professionally manage vendor relationships.
- Experience in training and writing documentation. Able to conduct training in a professional manner and make training relevant to attendees. Be able to coordinate training logistics.
- Willingness to think outside of the box and explore alternative solutions.
- A positive attitude with insatiable curiosity and a willingness to learn and challenge oneself.

Stakeholder responsiveness
i. Relationship building
- Demonstrates an understanding of Stakeholders’ needs and expectations
- Shows respect for Stakeholders at all times
- Demonstrates consideration for Stakeholders’ time by being well prepared
- Gives timely and appropriate feedback to Stakeholders
- Builds positive, harmonious and professional relations with Stakeholders’
- Develops an understanding for Stakeholders’ circumstances
- Identifies the appropriate person from Stakeholders’ to elicit right information
- Shows consideration for Stakeholders in making requests
ii. Professional Judgment
- Applies knowledge gained from own and others’ experience
- Provides stakeholders with sound advice
- Judges when to refer to others for advice
- Adapts quickly to stakeholders needs and expectations
- Anticipates stakeholders problems and is proactive with providing solutions
Management skills
i. Team
- Co-operates with fellow team members to add value to work
- Communicates effectively with others so as to not double up on work
- Offers help to others when excess capacity is available
- Shares knowledge and information
- Discusses problems and issues with colleagues to learn from their experiences
- Shows interest in others’ work to develop team spirit and greater understanding of UNIS
ii. Task
- Listens to requests and responds promptly
- Remains on schedule with all work
- Ensures is always well prepared by planning and setting priorities
- Understands scope of job
- Delivers professional advice within scope of experience
iii. People development
- Is clear with instructions and expectations
- Helps junior staff understand what is important
iv. Problem solving
- Takes a logical approach to work and work issues
- Makes best use of available information
- Thinks through problems and possible solutions and tries to solve independently
- Learns from past experiences and applies to new situations
- Identifies problems in the early stages
Personal effectiveness
i. Drive & commitment
- Displays a positive attitude
- Demonstrates pride in UNIS
- Manages time effectively to increase work efficiency
- Is seen to be conscientious
- Works hard to achieve required results
- Strives to improve own performance
- Accepts constructive criticism and uses it to improve performance
ii. attitude
- Presents a professional and positive image of UNIS
- Dresses appropriately
- Is punctual and manages own time effectively
- Seeks guidance and feedback from others
- Actively seeks to improve technical skills by seeking and responding positively to feedback
Social skills
i. Communication skills
- Communicates clearly, concisely and effectively, both written and spoken
- Actively listens to others
- Adapts behavior and communication style according to different Stakeholders’ needs and expectations
ii. Social Confidence
- Develops and maintains a network of contacts within UNIS