1/ Operations and Support
- Support and coach end users in the correct and effective use of the school’s ICT resources (hardware and software)
- Handle incoming support requests from end users using the Service Desk System and ensure that users receive appropriate help in a timely manner
- Produce support documentation, user guides, and maintain an ICT support knowledge base
- Log support calls and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department’s service level agreement
- With Helpdesk Supervisor to manage IT Assets/Technology equipment, dispose of expired equipment and recommend IT Network Manager to buy new equipment needed for the school
2/ Engineering and Provisioning
- Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections
- Configure, deploy and maintain classroom and office ICT hardware and software applications
- Perform diagnostic tests, modify or repair desktop hardware, including PC, printer, data projector and peripherals
3/ Maintenance
- Undertake and record periodic preventative maintenance checks / cleaning of ICT resources and follow up issues as required
4/ Physical
- To carry and move ICT equipment around the school campus. Involving some heavy lifting.
- Must be willing to travel to other campuses or office which belong to BIS as required (distance between campuses within 200 metres)
Benefit schedule for the role as below:
- Salary: negotiation, 2 months of probation will be fully paid
- Working hour: from Monday to Friday, from 8 am to 5 pm
- Venue: 246 Nguyen Van Huong, Thao Dien Ward, Thu Duc City
- SI, HI, UI as regulation (10,5% on gross salary); medical insurance from Generali
- Lunch Allowance 48,000đ/day; teambuilding, year end party, annual salary review and 13th-month bonus
- Club for sports, English and extra activities after working hour for Union Members
- At least 20 days of annual leave during school holidays (in general 2 days in October, 5 days in December, 2 days in April, 12-15 days in July) + 3 personal leave
Xem toàn bộ Mô Tả Công Việc
Yêu Cầu Công Việc
- Bachelor’s degree in Computer Science, Information Technology or equivalent
- At least 1 years’ experience with desktop and end user helpdesk support
- The post holder will work at one or more school campuses in BIS Ho Chi Minh City and report to the campus Helpdesk Supervisor
Các Phúc Lợi Dành Cho Bạn
Social insurance, health insurance according to Labor Laws
Competitive salary and bonus; International environment
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