• Work in Tier 2, collaborate with Tier 1 and the Customer Success Department through the ticketing system; escalate to Box’s (Box Japan) Technical Department for issues that cannot be resolved.
• Handle technical issues related to Box: Conduct technical investigations, respond to technical incidents, test solutions, test new features of Box, resolve other technical-related issues.

• Experience operating or supporting SaaS platforms (e.g., Box, Google Workspace, Microsoft 365, etc.). 
• Strong technical capability in API integration to connect with external systems beyond Box; proficiency in at least one programming language such as JavaScript or Python; solid understanding of JSON.
• Japanese proficiency: Minimum JLPT N2 level, with the ability to communicate across listening, speaking, reading, and writing (priority given to listening, reading, and writing if not fully proficient).
• Ability to explain technical concepts clearly to non-technical users.
• Strong curiosity and willingness to learn, particularly in cloud services similar to Box.

Additional Information: 

• Prior experience with Box is not required; training will be provided after onboarding.
• This role operates at Layer 2 (Tier 2), collaborating with Layer 1 (Tier 1) via a ticketing system (e.g., Salesforce, ServiceNow).

Flexible working regime and health care:

• Flexible timekeeping (from 8:00 - 9:00 to 17:30 - 18:30) 
• Minimum 14 paid leaves per annum for all employees after probation
• 01-day remote work per month
• A flexitime allowance of 90-180 minutes per month for employees
• 01 hour paid leave per day for women having children under 12 months
• Social insurance, health insurance, unemployment insurance and Bao Viet care insurance   

Transparent and fair benefits: 

• Saturday & Sunday OFF,  Overtime pay is 150%, 200%, 300% as per labor law;
• Work performance review 2 times/ year (in April and October)
• 13th-month salary
• Bonus Policy: Public holidays (2/9, 30/4, 1/5, 1/1,...); Personal Performances; Excellent Team; Performance bonus in Token of the project;.. 
• Men’s Day, Women’s Day, Children’s Day, Mid-Autumn Festival and other benefits under the provisions of the company

Dynamic environment and open culture: 

• Year-end party, sports day, yearly company trip and quarterly team building,...with a generous budget
• Socialize with colleagues through monthly Happy Hour 
• Monthly allowance when joining clubs: Soccer, Swimming, Yoga, Music,... 
• Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks,...
• Flat, open and sharing culture with friendly management team; outsourcing company with product mindset 

Strong learning culture: 

• Free training courses for technical and soft skills (presentation skills, communication skills, foreign language courses,...)
• Account to log in to our online learning system, which contains thousands of valuable lectures (LMS)
• Participate in workshops, seminars, tech talk,... with sharing from experts inside and outside the company
• Working opportunities with technical gurus who built and operated world-class applications with millions of users. 

Working location: 5F, Ginza Sky Building, 3-13-4 Ginza, Chuo-ku, Tokyo, Japan