- Hotline: 024 629 06 599
VOTIVA VIETNAM CO., LTD.
*** Role Description
Overall Management CS Team is to ensure Consistency of Delivery in Full On-time, Accuracy in provided Techniques, Completion in Projects on budget (on-time and on cost) and the Development of IDP (Individual Development Plan) a career path of CS Individual.
** Customer Support Responsibilities
Solution Development and Delivery
• Provides CS direction for troubleshoot, design, fixing and follow up with client through the
issue/case support life cycle
• Applies significant knowledge of industry trends and developments to improve customer services to our clients
• Reviews work of product of CS team
• Identifies system defects and implements effective and efficient solutions
Execution, Control, and Management
• Creates and executes development plans and revises as appropriate to meet changing needs
and requirements
• Keeps project clients well informed of progress and status of fixing effort and serves as liaison
between CS staff and clients
• Ensures CS teams are contributing and following company standard
• Owns the support lifecycle and is responsible for managing CS risks throughout the support
periods
• Communicates and enforces coding standards
• Performs code, solution reviews and mentors CS consultants
• Manages CS resources within budget and schedule
• Consistently delivers high-quality services to our clients
• Innovate and develop the total quality of services e.g., satisfaction ratio, delivery on-time ratio
etc.
** Organizational Responsibilities: Talent Development and Internal Operations
Work Experience
• Bachelor’s degree in Computer Science, Information Systems, Business, Accounting or other
related field.
• 8-10 years working experience
• 3-5 years experience as a team manager or a team lead
• 4-6 years experience as a Sr. Consultant
• Experienced at least 5 full Implementations of ERP solution and 5 full life cycle ERP projects
• Required Microsoft Dynamics AX/ Dynamics 365 Finance & Operations competence and hands-on experiences
• Must be strong in English communicating, reading, and writing
• Should be certified in programing language, development, or others
• Willing to travel
Salary: 100% gross salary for SHUI contribution
Allowance: transportation, mobile, travel
Attractive performance bonus scheme
Holidays: 11 public holidays and 1/2 day for Christmas
Paid leave: 12 annual leave, 4 personal leave and 6 sick leave per year, and other leave by law
Clear career path and individual development plan
Additional healthcare program for employees and family members
Company and Labour Union activities: outing, entertainment, gifts and parties for special occasions, football club, sports events, training, ...
To become a member of the leading Microsoft Dynamics Partner in South East Asia with full access and resources to the latest technology and great opportunities to be trained, certified and supported by Microsoft Corporation
VOTIVA VIETNAM CO., LTD.
Copyright©2019 - 2022. Toàn bộ bản quyền thuộc ITNAVI
